There are two ways to submit support tickets for the One95 platform:
- One95 Knowledge Base
One95 Knowledge Base
While navigating the One95 platform, there is a question mark icon in the upper right-hand corner of every page.
Click the question mark icon to access the related help article within the One95 Knowledge Base.
From here, search for other topics and submit support tickets for assistance.
To submit a One95 support ticket, click the Submit a ticket button in the upper right-hand corner of the knowledge base.
Determine the nature of your message within the Get in touch drop-down.
- Ask a question: Select this option for One95 platform questions.
- Report an issue: Select this option to report One95 platform issues.
- Feedback: Select this option to provide feedback related to 95 Percent Group or the One95 platform (e.g., desired platform features).
Complete the remaining fields within the form.
Note that the form fields differ based on the ticket type selected in the Get in touch drop-down.
Enter your email address or Requester
Enter your school email address.
This email address will be used for correspondence with 95 Percent Group.
Subject
Enter a brief subject line.
Type
Select the issue type from the drop-down.
Priority
Select the priority from the drop-down.
Product
Select the applicable 95 Percent Group product from the drop-down:
One95 Platform
The One95 platform is the hub for accessing 95 Percent Group’s digital resources.
Literacy Intervention System
The 95 Literacy Intervention System™ (LIS) is a student assessment system in the One95 platform.
Sortegories
Sortegories™ is a teacher-directed practice tool that helps developing readers improve accuracy, fluency, and language comprehension.
Phonics Lesson Library 2.0
95 Phonics Lesson Library™ 2.0 (PLL 2.0) is an evidence-based program designed to provide targeted phonics intervention for students.
Top 10 Tools
Top Ten Tools™ is 95 Percent Group’s comprehensive course and suite of tools that build educators’ understanding of the science of reading.
Phonics Core Program
95 Phonics Core Program® (PCP) is a structured literacy curriculum designed to support phonics instruction for students in kindergarten through fifth grade.
What's your question? or Description
Enter the details of your message. Please include as much information as possible.
Attachments
Click the Attachment button to upload an attachment to your message, such as supplementary screenshots.
Click Submit once complete.
95 Percent Group Support will review your message and reach out within two business days.
Submit support tickets via email at support@one95.app. Please use your school email and include as much information as possible.
95 Percent Group Support will review your message and reach out within two business days.
95 Percent Group Support is here to help! Contact us via the knowledge base support form or email at support@one95.app.
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